• Achieve and maintain the highest levels in terms of Product Quality and Customer Service
• Obtain Total Customer Satisfaction in the supply of diamond powders conforming to all technical and legal requirements
• Plan inventory levels in line with foreseeable demand
  

The Van Moppes company has acquired a world-wide reputation for the quality, consistency and reliability of its products. Our ambition is to stay at the head of the superabrasives industry, through product quality, consistency and flexibility, as well as through excellent customer service. This implies total employees commitment to the objectives that define our company culture:

• Evaluate each action, each day, in relation to the following factors: Product Quality and Customer Service. No time may be saved in fulfilling these targets.
• Seek total customer satisfaction.
• Maintain Quality objectives. We create quality through our quality policy, as defined according to the ISO 9001 Standard.
• Achieve and maintain the 'zero-defect' level.
• Maintain our leading position in terms of micron diamond powder quality.
• Strive to maintain the quality of the diamond and CBN mesh sizes developed and distributed by our company.
• Achieve perfect delivery consistency of all our products.

In our ISO 9001 quality assurance system, the main stakeholder is the Customer. Micron powders are special in that few customers only own the technology and technical means to carry out quality inspection on the delivered product. We therefore hold a very special responsibility: to ensure the faultless delivery of the most trustworthy and consistent product, best adapted to the intended application.

We must at all times identify and faultlessly define the needs and requirements of our customers. Our responsibility is to create total customer trust, through the quality of our products and our customer service.